Krieg Climbing Estb. 1998 Red River Gorge KY

Return and Refund Policy

 

Returns 100% We have your back...

Please just ship it back we will repair it... replace it.... or I will sew you a new rad bag.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There is often some processing time so please be patient.  I will do everything I can and email me direct if we have a crisis. 


If you’ve done all of this and you still have not received your refund yet, please contact us at kriegsam@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kriegsam@gmail.com and send your item to: 658 South 9th Pocatello Idaho US 83201.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 658 South 9th Pocatello Idaho US 83201


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.